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Cebu Pacific, AirAsia systems restored
By J.Lo
“All systems are now operational and we plan to operate our normal flight schedules as we advise passengers with confirmed bookings to continue monitoring status of their flights,” Cebu Pacific corporate communications director Carmina Romero said systems have been restored and no stranded passengers remain at Ninoy Aquino International Airport (NAIA) Terminal 3 following global IT systems outage affected airlines and banks since July 19.
Cebu Pacific Air (CEB) have fully restored their system.
Romero said CEB’s technology provider Navitaire has completed restoring all its services and its underlying servers to “full capacity.”
“We are grateful to our IT and airport staff who worked tirelessly to resolve situation and assist affected passengers at NAIA Terminal 3,” she stressed.
AirAsia Philippines head of communications and public affairs and first officer Steve Dailisan said as of Saturday, all their systems are back online.
“We ask for patience among our guests as we recover from multiple delays and cancellations as result of global IT outage since Friday that is beyond our control, as airline guest-obsessed, AirAsia team continues to work tirelessly to minimize disruptions and ensure our passengers stay well informed and adequately taken care of, ” he said.
On July 19, global IT systems outage crippled flight operations of local and some foreign airlines, leaving thousands of departing passengers stranded at NAIA.
MIAA announced cancellation of 45 domestic and international flights due to system outage.
Some 12,500 passengers of Cebu Pacific and around 13,000 AirAsia passengers were affected, as well as six foreign airlines operating at NAIA.
In Paris, planes were gradually taking off again Saturday after global airlines, banks and media were thrown into turmoil by one of the biggest IT crashes in recent years, caused by update to antivirus program.
Passenger crowds had swelled at airports on Friday as dozens of flights were canceled after update to program operating on Microsoft Windows crashed systems worldwide.
By Saturday, officials said situation had returned virtually to normal at airports across Germany and France, as Paris prepared to welcome millions for Olympic Games starting on Friday.
Multiple US airlines and airports across Asia had resumed operations, with check-in services restored in Hong Kong, South Korea and Thailand and mostly back to normal in India, Indonesia and at Singapore’s Changi Airport as of Saturday afternoon.
Microsoft estimated Saturday 8.5 million Windows devices were affected as number amounted to less than one percent of all Windows machines.
“While percentage was small, broad economic and societal impacts reflect use of CrowdStrike by enterprises run many critical services,” it said.
Microsoft said issue began on July 18, affecting Windows users running CrowdStrike Falcon cybersecurity software.
In Saturday blog post, CrowdStrike had released update on Thursday night that had caused system crash and infamous “blue screen of death” fatal error message.
CrowdStrike had rolled out fix for problem and company’s boss, George Kurtz, told US news channel CNBC he wanted to “personally apologize to every organization, every group and every person who has been impacted.”
Company could take few days for situation to return to normal.
Britain’s National Health Service (NHS) was hobbled by crash on Friday, preventing doctors from accessing patient records and booking appointments.
“Majority of systems… are now coming back online in most areas, however, they are still running slightly slower than usual,” NHS spokesperson said, warning of disruption continuing into next week.
Media companies were also hit, with Britain’s Sky News saying glitch had ended its Friday morning news broadcasts.
Australia’s ABC also reported major difficulties.
Australian, British and German authorities warned of increase in scam and phishing attempts following outage, including people offering to help reboot computers and asking for personal information or credit card details.
Banks in Kenya and Ukraine reported issues with their digital services, some mobile phone carriers were disrupted and customer services in several companies went down.
“Scale of this outage is unprecedented, and will no doubt go down in history,” said Junade Ali of Britain’s Institution of Engineering and Technology, adding last incident approaching same scale was in 2017.
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