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1000s stranded at NAIA as GIT outage continues
By J.Lo
“This outage is affecting companies globally, including those in the Philippines, that use the said cybersecurity product,” the Department of Information and Communications Technology (DICT) spokesman and assistant secretary for legal affairs Renato Paraiso said in statement at least 25,500 travelers were stranded as 45 flights at Ninoy Aquino International Airport (NAIA) were canceled following global IT systems outage that has crippled flight operations of local and foreign airlines since Friday.
Manila International Airport Authority (MIAA) announced flights operated by Cebu Pacific, CebGo, Air Asia and United Airlines were canceled because of CrowdStrike system outage, greatly affected check-in, booking and flight operations.
Of total stranded passengers, 12,500 were Cebu Pacific passengers while 13,000 were Air Asia’s.
Cebu Pacific announced through Facebook cancellation of its international 5J flights bound for and returning from Incheon, Denpasar, Bangkok, Taipei and Shanghai as well as 5J domestic flights for Cebu, Puerto Princesa, Tacloban, Cagayan de Oro, Laoag, Iloilo, Dipolog, Butuan, Caticlan, Davao and vice versa, as well as CebGo DG flights to Legazpi and Cebu.
AirAsia also announced that its Z2 flights for Cebu, Caticlan and Iloilo were canceled.
Also included in the announcement was cancellation of United Airlines flight UA 190 to San Francisco.
On the other hand, Cebu Pacific flights from Manila, namely 5J 751 to Ho Chi Minh, 5J 310 to Taipei and 5J 759 to Jakarta were advised cancelled in earlier flight advisory, proceeded as scheduled last night. Their respective turn around flights, remained cancelled.
To reduce congestion at the terminals, passengers were advised by MIAA to check flight status with their respective airlines before proceeding to airport.
Foreign airlines JejuAir, Jetstar Asia, Jestar Japan, Etihad Airlines, Scoot and Hong Kong Express were also affected by CrowdStrike outage, according to MIAA.
Thousands of departing international and domestic passengers were left stranded at NAIA earlier after global IT outage grounded flights, derailed television broadcasts and impacted telecommunications worldwide.
As of yesterday, Cebu Pacific corporate communications director Carmina Romero announced automated check-in, booking and other systems have been restored following their progress to restore functionality of their systems.
Flight operations, however, will take some time to normalize, she said.
Meanwhile, Civil Aviation Authority of the Philippines (CAAP) reported some 1,400 passengers were stranded at Davao International Airport on Friday, but most have been rebooked and only 39 were still waiting for rebooking yesterday.
CAAP stressed operations at the airport are slowly returning to normal but assistance, food and malasakit kits are still provided to stranded passengers in need.
Meanwhile, DICT-Cybersecurity Bureau and National Computer Emergency Response team is vigilantly monitoring ongoing global IT outage.
Paraiso assured public DICT does not use the same cybersecurity service provider and that no DICT systems or assets have been affected.
“We are in continuous communication with relevant stakeholders to obtain detailed information and assess full impact of this incident,” Paraiso said.
Globe Telecom issued customer advisory that Crowdstrike software issue has caused global IT outage affecting Microsoft Windows systems, resulting in service disruptions in some industries and key sectors nationwide.
“Globe’s core services, include call, text and date connectivity, however, remain unaffected,” according to their corporate communications team.
“Issue was isolated to few Windows-based workstations that our employees use for work for the most part, and some servers that do not materially affect our core services,” Anton Bonifacio, Globe chief information security officer, said in statement.
ISKUP! 