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Global IT outage chaos flights, banks, media
By J.Lo
“There are delays to check in, and flight operations had to be canceled until 10 in the morning.,” Federal Aviation Administration (FAA)spokeswoman could not say when they would resume.major outage wreaked havoc on global computer systems , grounding flights in United States, derailing television broadcasts in UK and impacting telecommunications in Australia.
Major US air carriers including Delta, United and American Airlines grounded all flights over communication issue, according to FAA.
Flights were suspended at Berlin Brandenburg airport in Germany due to “technical problem,” spokeswoman also said.
All airports in Spain were experiencing “disruptions” from IT outage hit several companies worldwide , airport operator Aena said.
Hong Kong’s airport also said some airlines had been affected, with its authority issuing statement linked disruption to Microsoft outage.
In the Philippines, some local airlines are facing technical issues due to system outage.
Cebu Pacific (CEB) and AirAsia Philippines advised passengers currently experiencing technical issues, reportedly related to technology provider CrowdStrike.
“Technical issue requires us to handle affected processes manually, potentially causing delays…we are working closely with our teams to mitigate disruptions to our operations and will provide regular updates as situation progresses. ..we appreciate your patience and understanding,” CEB management stated.
AirAsia Philippines came out with separate statement, saying global outage affecting Microsoft services has been confirmed by its partner, Navitaire.
It stated outage is causing unexpected rebooting of machines, leading to some operational disruptions related to check-in processes and navigating its AirAsia MOVE app.
UK’s biggest rail operator meanwhile warned of possible train cancellations due to IT issues, while photos posted online showed large queues forming at Sydney Airport in Australia.
“Flights are currently arriving and departing, however there may be some delays throughout the evening,” Sydney Airport spokesman said.
Australia’s National Cyber Security Coordinator said “large-scale technical outage” was caused by issue with “third-party software platform,” adding there was no information as yet to suggest hacker involvement.
Sky News in UK said glitch had ended its morning news broadcasts, while Australian broadcaster ABC similarly reported major “outage.”
Some self-checkout terminals at one of Australia’s largest supermarket chains were rendered useless, displaying blue error messages.
New Zealand media said banks and computer systems inside country’s parliament were reporting issues.
Australian telecommunications firm Telstra suggested outages were caused by “global issues” plaguing software provided by Microsoft and cybersecurity company CrowdStrike.
Crowdstrike has deployed fix for the issue, company’s CEO said.
Microsoft had fixed underlying cause for outage of its 365 apps and services including Teams and OneDrive, but residual impact was affecting some services.
“This is not security incident or cyberattack… issue has been identified, isolated and fix has been deployed,” Crowdstrike CEO George Kurtz said in post on social media platform X.
Issue stemmed from defect found in single content update for Microsoft Windows hosts, Kurtz said.
Mac and Linux hosts were not impacted by the issue, he stressed.
Crowdstrike’s “Falcon Sensor” software was causing Microsoft Windows to crash and display blue screen, known informally as “Blue Screen of Death,” according to alert sent by Crowdstrike earlier to its clients and reviewed by Reuters.
Travel industry was among hardest hit with airports around the world reporting delays and issues with their system network, while banks and financial institutions from Australia and India to South Africa warned clients about disruptions to their services.
University of Melbourne expert Toby Murray previously said there were indications problem was linked to Crowdstrike Falcon.
“CrowdStrike is global cyber security and threat intelligence company,” Murray said. “Falcon is what is known as endpoint detection and response platform, monitors computers that it is installed on to detect intrusions (i.e. hacks) and respond to them.”
University of South Australia cybersecurity researcher Jill Slay said global impact of outages was likely to be “enormous.”
“AirAsia Philippines is closely monitoring situation and is in constant communication with Navitaire and Microsoft…our top priority is to minimize any impact on our guests and ensure all systems are restored to full functionality as soon as possible,” said AirAsia communications and public affairs head and First Officer Steve Dailisan.
Airline advised travelers to visit @flyairasiaph social media platforms and AirAsia newsroom and through their registered mobile phones and email accounts for flight updates.
CAAP is preparing for increase in passengers waiting at airports, activating irregular operations protocols and closely coordinating with airlines, PNP Aviation Security Group and Office for Transport Security.
More seating for passengers are being added, and personnel at Malasakit Help desk and medical teams are on standby.
Flag carrier Philippine Airlines, meanwhile, said its technical systems are “not affected” by the issue, according to PAL spokesperson Cielo Villaluna. However, it remains unclear whether airline was simply spared or its computers are running with different operating system.
Information Assistant Secretary Renato Paraiso said t government is monitoring impact on the Philippines of the Microsoft outage. He also clarified that Department of Information and Communications Technology was unaffected by disruptive glitch.
“We assure public DICT does not use same cybersecurity service provider and that no DICT systems or assets have been affected,” Paraiso said.
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